Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 - 3 days after receipt of payment and are shipped via priority airmail with tracking. If you prefer delivery by other carrier, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Typical delivery time in EU is 7 - 10 days, but should be longer based on local carrier conditions.
Customers have rights to return goods without stating reason within 7 working days, starting from the receiving of the goods. Items must be returned in good condition, unused, unopened with any seals and shrink-wrap intact. Delivery and collection charges are non-refundable.
All returns must be authorized by us, and must be sent in suitable packaging. Returns not complying with these terms may be refused.
Non EU countries
Please contact us within 7 days from receiving the goods to request return authorisation stating reason for return. If authorised, items must be returned within 30 days, unused, unopened with any seals and shrink-wrap intact.
Any unauthorised packages will be refused, returned to you and you will be liable for any charges.
In case the order qualified for free shipping ,transport cost will be deducted from the goods returned.
We will return your money within 28 days of receipt of goods returned.